Technology is driving the progress of the financial services industry, allowing firms to deliver more tailored and accessible offerings that can match the ever-increasing expectations of customers.

In this article for The World Financial Review, Ville Somppi, our Vice President of Industry Solutions, discusses how consulting employees in decision-making processes can drive and engagement and improve the end-users’ experience.

Including employees in decision-making processes can boost retention and ensure the instant impact of new technology on the quality of service offered, according to Ville Somppi, Vice President of Industry Solutions at M-Files.

Read the full article here.