Quality Management System

Improve quality control by embedding your quality management system into daily business processes. Leverage controlled document management and learning requirements to ensure your staff is always using up-to-date procedures. Automate traceability of issues, corrective and preventive actions. Streamline audits with automated evidence from version control and audit trails.

50%

improvement in ease of document
creation by M-Files customers
using templates.

88%

of all data breaches are caused
by human error.

65%

of all data breaches are caused
by human error, highlighting the importance of data security.

Challenges: Quality management relies on manual work and employee diligence

Any organization benefits from documenting processes and establishing ways to monitor and improve outcomes. That is the essence of quality management, but many organizations struggle with implementing a QMS in their daily business without dedicated staff and systems. Sometimes, despite all the efforts, the impact of the activity is reduced to getting a certificate without desirable business benefits.

Maintaining and executing standard operating procedures is manual

Standard operating procedures are usually captured in documents and people need to find and refer to the right versions when doing their jobs.

Implementation of corrective and preventive actions is lacking

Issues originating from audits, customer complaints, or process monitoring might be logged but won't lead to improvements in any processes.

New processes are hard to deploy, and people refer to old instructions

Unlearning old habits is hard and people often follow the older procedures even though new and improved procedures exist.

Managing audits require huge amounts of extra work

Since quality processes are mostly manual, preparing for an audit requires a lot of preparation of evidence.

Solutions: An electronic quality management system that is integrated to daily work

Embedding quality management processes into daily work drives adoption and automates manual tasks. Automated version control and audit trails form a basis for a traceable way of working. Integrating standard operating procedures into workflows, templates, and assignments help implement new processes without extra effort. Audits can also be completed without extra preparations as all evidence is already built into the daily work.

Controlled management of process documents and deployment into workflows

Controlled document review, approval, and publication workflows help ensure the correct version is always in use. Many of the quality activities can also be embedded into daily workflows.

Clear traceability from findings to actions and process updates

Identified issues and the related processes, improvements, and end-user trainings are all directly linked to provide end-to-end transparency and are guided via workflows to ensure execution.

Automated learning requirements and tracking

Automated learning requirements help identify the personnel impacted by a process change, automatically track completion of learning items, and notify supervisors of any pending items.

Streamlined audit management with automated evidence

Built in version control, audit trails, and workflows provide evidence of process execution and compliance without any additional efforts.

Solutions for Your Industry

EQMS helps manufacturing improve operational efficiency

An integrated eQMS solution streamlines and automates quality processes, ensuring compliance with industry standards and regulatory requirements. It enhances visibility and control over quality data, facilitating real-time monitoring and swift corrective actions. Additionally, eQMS software promotes continuous improvement by enabling data-driven decision-making and collaboration across departments, ultimately leading to higher product quality and operational efficiency.

Integrated quality management drives compliance in Insurance

An integrated eQMS (Electronic Quality Management System) enhances efficiency and compliance for insurance brokers by automating and streamlining document management, client interactions, and regulatory reporting. It improves data accuracy and consistency, enabling brokers to deliver better service to their clients and market, while maintaining compliance with industry regulatory standards. Additionally, eQMS promotes transparency and accountability, facilitating audits and continuous process improvement.

Customer Case Studies

More than 5,000 companies rely on M-Files to manage their documents every day.

TTI, Inc.

TTI, Inc - Europe used M-Files to manage documents and improve process transparency and control.
M-Files' platform streamlined sales orders, quality management, and document archiving.
Processing time for quality assurance reduced by 66%, compliance improved, international compliance enhanced.

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Blue Bell

Blue Bell Creameries, a top ice cream maker, came to M-Files to help facilitate employee training.
M-Files centralized cloud-based document system made it easier to train employees and address audits.
Improved processes saved time and heightened employee effectiveness.

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HL Technology

HL Technology utilized M-Files to digitize production orders and automate its quality management system.
M-Files platform reduced non-conformity report transmittal time from 1-2 days to one second.
98% of processes are now compliant, with significant improvements in efficiency and document management.